Delivery & Returns

Return & Exchange Policy

Confetti – The Party Store is not responsible for damage, holes, leaks, defects, or other issues with balloons after they have left the store. If a balloon issue is discovered before leaving the store, we will gladly provide an exchange or store credit for balloons that do not meet our quality standards.

All party centerpieces are final sale and are not eligible for refunds, exchanges, or store credit.

Returns and exchanges are accepted only for unopened items in their original condition within 30 days of purchase. Opened or used items cannot be returned or exchanged. Certain unopened items, including seasonal, clearance, limited-edition, and special-order merchandise, may be final sale. Eligible seasonal returns may be subject to a restocking fee.

An original receipt is required for all eligible returns and exchanges. Only items purchased from Confetti – The Party Store in Richmond Hill are eligible.

Orders must be picked up at the scheduled time. We are not responsible for damage, loss, deterioration, or changes in condition resulting from late pickup. Any order changes or cancellations require at least 24 hours’ prior notice.

Management reserves all rights, including the right to make final decisions regarding returns, exchanges, store credits, cancellations, and order changes. This policy is subject to change at any time without prior notice.